Privacy Policy

1. Introduction

At AI Touch Labs ("Company", "we", "us", or "our"), respecting and protecting your privacy is our fundamental priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information and customer communications when you interact with our websites, AI chat widgets, administrative portals, or social messaging integrations (including Facebook, Instagram, WhatsApp, TikTok, Telegram, and Google Business Messages).

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information:

• Account & Registration Details: Name, email address, phone number, company name, and password credentials provided during account sign-up.
• Business Knowledge Base Data: Text, FAQs, service catalogs, price lists, and business rules uploaded by clients to train their custom AI Receptionist.
• Social Messaging & API Tokens: Access tokens and webhook payload data received when integrating social channels (Meta Page IDs, Instagram Business Accounts, WhatsApp Business Numbers, Google Business Profiles).
• Chat Transcripts & Interaction Logs: Customer messages, automated AI responses, appointment booking requests, support ticket logs, and human agent takeover notes.
• Technical Data: IP address, browser type, device identifiers, and session timestamps collected via automated server logs.

3. How We Use Your Information

We process collected data exclusively for legitimate business operations, including:

• Operating and personalizing your multi-channel AI Receptionist and customer review systems.
• Generating real-time AI responses to end-user inquiries based on your knowledge base.
• Routing lead notifications, booking confirmations, and human takeover requests to business owners.
• Monitoring platform reliability, performing security audits, and preventing fraud or abuse.

4. Third-Party LLM & API Data Processing

To provide real-time intelligent conversations, customer chat messages are processed using secure AI infrastructure providers (such as Google Gemini, OpenAI, OpenRouter, and Groq). Data sent to LLM providers is transmitted securely over TLS encryption. AI model providers process this data strictly to generate responses and are contractually prohibited from using your private business chat data to train public foundation models.

5. Data Storage & Security Standards

We implement robust physical, technical, and administrative safeguards to protect your data against unauthorized access, loss, or alteration. All client data at rest is stored in encrypted SQLite databases and secure file systems, with web traffic protected via high-grade SSL/TLS transport security.

6. Meta (Facebook / Instagram) User Data Deletion Instructions

In compliance with Meta Platform Terms and Facebook/Instagram Data Deletion Policy, users who connect their Facebook Pages or Instagram Business accounts with AI Touch Labs have full rights to request the removal of their personal data and account tokens at any time.

7. Your Rights (GDPR / CCPA Compliance)

Under applicable privacy laws, you have the right to access, rectify, export, or erase your personal information. You can request a full export or complete erasure of your business data at any time by contacting our support team.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological improvements or regulatory changes. Any modifications will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For any privacy-related questions, data access requests, or Meta deletion inquiries, please reach out to us at:

Email: support@aitouchlabs.com | Call Helpline: +91 120 315 9651